Delivery
Available methods, final cost and estimated date are shown at checkout. The seller remains responsible for the goods until they are delivered, unless you arrange a carrier independently.
Shopping with confidence
Delivery, returns and warranty
Clear information for private and business customers before and after an order.
14-day withdrawal for consumers
A private consumer may withdraw from an online purchase within 14 days after delivery without giving a reason. Tell us before returning the product. Return shipping is paid by the consumer unless the item is defective or we agree otherwise.
Product condition
You may inspect a product as you would in a shop. The refund may be reduced only for loss of value caused by handling beyond what is necessary to check its nature and operation. Statutory exceptions apply to customised or unsealed protected goods.
Legal guarantee
Consumers receive at least a 2-year legal guarantee for goods that are faulty or not as described. A manufacturer warranty is additional and never limits statutory rights.
Business purchases
The consumer 14-day withdrawal right does not apply to B2B orders. Business returns are handled by agreement, while faulty or non-conforming goods are handled under the applicable contract and law.
Start a claim
Provide the order number, product code, serial number when available, a clear description and photos. We will confirm the next steps and where the item should be sent.
Quick answers
Before contacting support
These answers cover the most common situations. Your order page contains the exact status and documents.
When will my order arrive?
The estimated date is shown before placing the order and may depend on warehouse availability. Tracking details are provided after dispatch when available.
Can a private customer return a product?
Yes. For most distance purchases, a private consumer may notify us within 14 days after delivery. The product should be returned without undue delay and no later than 14 days after the notice.
Who pays for a return?
For a change-of-mind return, the consumer pays the direct return cost when informed in advance. We cover reasonable return costs for a confirmed faulty or incorrect item.
How does warranty service work?
Submit the order and product details with a description of the issue. Depending on the case, the item will be repaired, replaced, discounted or refunded according to applicable law.
Do the same return rules apply to companies?
No. The statutory 14-day consumer withdrawal right applies to consumers, not ordinary B2B purchases. Business returns are agreed separately.
Need help with an order?
Sign in to start a return or contact us with the order number.
This page is a concise explanation and does not limit mandatory consumer rights under applicable law.