FAQ
Frequently asked questions
Short answers about orders, delivery, returns, warranty and accounts.
When will my order arrive?
The estimated date is shown before placing the order and may depend on warehouse availability. Tracking details are provided after dispatch when available.
Can a private customer return a product?
Yes. For most distance purchases, a private consumer may notify us within 14 days after delivery. The product should be returned without undue delay and no later than 14 days after the notice.
Who pays for a return?
For a change-of-mind return, the consumer pays the direct return cost when informed in advance. We cover reasonable return costs for a confirmed faulty or incorrect item.
How does warranty service work?
Submit the order and product details with a description of the issue. Depending on the case, the item will be repaired, replaced, discounted or refunded according to applicable law.
Do the same return rules apply to companies?
No. The statutory 14-day consumer withdrawal right applies to consumers, not ordinary B2B purchases. Business returns are agreed separately.
Are prices shown with VAT?
The private-customer storefront shows consumer prices including VAT. The final order summary clearly states taxes and the payable amount.
Can I cancel an order before dispatch?
Contact us as soon as possible. If the order has not been accepted for fulfilment or dispatched, we will try to cancel it. If it has already been dispatched, consumer withdrawal or an agreed business return may apply.
What should I do if the parcel is damaged?
Record visible damage with photos and tell the carrier and ITprekyba as soon as possible. Keep the packaging and provide the order number so that we can investigate the delivery.
Where can I find invoices and order history?
Signed-in customers can view their order history and available documents in their account. If a document is missing, contact us with the order number.
How do I start a warranty or return request?
Open Returns in your account or email us. Include the order number, product code, serial number when available, a clear description and photos or video of the issue.